7 Client consultation and care in a COVID world (M5-01)


Description
Client consultation and care in a COVID world: Caring for clients as COVID spreads, much of the
time, without people knowing or feeling sick is scary for everyone. The protocols we put in place, the
ways in which we need to address positive cases in our stores/salons/spaces means we are going to
have to learn how to have difficult conversations.
Content
  • the consultation process
  • The Consultation process
  • POP QUIZ 1
  • Risk Assessment and Digital Consultation
  • Risk Assessment and Digital Consultation
  • POP QUIZ 2
  • Client Care In Your Workspace
  • Client Care In Your Workspace
  • POP QUIZ 3
  • Final Thoughts
  • Final Thoughts
  • Final Assignment
  • Final Assignment
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever